After-Sales Support & Maintenance Services
We adhere to the principle of "customer first, service first" and provide comprehensive after-sales support to solve your worries. Our after-sales service center provides 7x24 hours remote technical support, and our professional technicians will respond to your questions and faults within 4 hours, providing timely solutions through phone, video and other ways to minimize downtime.
For faults that cannot be solved remotely, we will arrange on-site maintenance services immediately: our technicians will arrive at the site within 24 hours in the province and 72 hours outside the province, carrying professional maintenance tools and spare parts to carry out fault diagnosis, repair and replacement work efficiently. We also provide regular preventive maintenance services, including pump inspection, cleaning, lubrication, parts replacement and performance testing, to detect potential problems in advance, extend the service life of the centrifugal pump and ensure its long-term stable operation.
In addition, we establish a complete product service file for each centrifugal pump, providing lifelong tracking service to record the operation status, maintenance history and replacement parts information of the pump, so as to provide more targeted technical support and maintenance services for you in the later period. We also provide free training services on pump operation, maintenance and fault handling for your staff, helping you improve the professional quality of your team and reduce the cost of operation and maintenance.
