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Q Can you provide on-site maintenance services? What is the response time?
A Yes, on-site maintenance and servicing are available. During the warranty period, we respond within 24 hours and arrange for technical personnel to be on-site within 7 days (slightly longer for remote areas).
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Q Do you handle installation and commissioning? What support is required from us?
A We provide full on-site installation and commissioning services. You only need to ensure proper site conditions, assign personnel for coordination, and assist in clearing the installation area to facilitate smooth progress.
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Q Can the products be customized based on our site dimensions and material characteristics?
A Absolutely. All our products support customized design.
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Q What is the warranty period? How are issues handled during the warranty?
A The standard warranty period is 12 months (subject to contract terms).
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Q Is it easy to replace wear parts? What about lead time and cost?
A All wear parts are standardized for easy and convenient replacement. They are well stocked—standard parts can be shipped the same day, while customized parts are typically delivered within 20–30 days.
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Q Do you sign NDA to protect our designs?
A Absolutely. We sign NDA/CNDA for all custom projects to ensure your intellectual property is fully protected.
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Q What inspection equipment do you have?
A We are equipped with coordinate measuring machine (CMM), optical projector, micrometers, calipers, hardness tester, roughness tester and salt spray tester for full inspection.
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Q What about tolerance for sheet metal, die casting and powder metallurgy?
A · Sheet metal: ±0.1mm
· Die casting: ±0.05–±0.15mm
· Powder metallurgy: ±0.03–±0.1mm Final tolerance depends on part structure and material.
