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Q Can your clinker conveyor handle high-temperature clinker? What is the maximum temperature it can withstand?
A Yes, it can. Standard models are capable of conveying high-temperature clinker in the range of 150–250°C. Customized models can handle temperatures up to 400°C.
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Q What are the conveying capacity and distance of the clinker conveyor? Can it operate on an incline?
A The standard conveying capacity ranges from 50 to 1000 t/h. A single unit can achieve a horizontal conveying distance of up to 300 meters. Inclined conveying is also possible, with a maximum angle of up to 65°.
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Q What is the procurement process? How long does it take from inquiry to delivery?
A Procurement process:
Consultation (requirement clarification) → Site inspection (if required) → Solution design & quotation → Contract signing → Manufacturing → Factory inspection → On-site installation & commissioning (if required) → Acceptance & delivery → After-sales service.
Production lead time:
· Standard equipment: 60–90 days
· Customized equipment: 75–120 days
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Q Can you provide on-site maintenance services? What is the response time?
A Yes, on-site maintenance and servicing are available. During the warranty period, we respond within 24 hours and arrange for technical personnel to be on-site within 7 days (slightly longer for remote areas).
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Q Do you handle installation and commissioning? What support is required from us?
A We provide full on-site installation and commissioning services. You only need to ensure proper site conditions, assign personnel for coordination, and assist in clearing the installation area to facilitate smooth progress.
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Q Can the products be customized based on our site dimensions and material characteristics?
A Absolutely. All our products support customized design.
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Q What is the warranty period? How are issues handled during the warranty?
A The standard warranty period is 12 months (subject to contract terms).
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Q Is it easy to replace wear parts? What about lead time and cost?
A All wear parts are standardized for easy and convenient replacement. They are well stocked—standard parts can be shipped the same day, while customized parts are typically delivered within 20–30 days.
